Reporting to Regional Customer Service Manager for North India, the Location Manager will be overall responsible for all Customer Care activities and continued Customer Care Transformation for the location.   - You will work closely with Sales and Operations to drive revenue and volumes, be fully accountable for the performance of the location including the customer experience delivery.  We Offer:  In this role, you will learn and acquire the following skills and competencies:  - Customer Care Best Practice  - Insights into the trade market  - Process leadership including continuous improvement and optimisation  - Change management skills  - People management and leadership skills  In addition, you will have various opportunities to work with the leading customers in Kandla, performing and excelling in a dynamic and energetic organisation and contributing to the continuous success of Gujarat location.   Key Responsibilities :  - Developing relationship with local key contacts in order to drive more volumes on Maersk Line  - Leveraging relationship with customers to drive performance improvements in areas like:Follow-up and closure on DND / Longstanding and DSO cases through customer visits or interactions.   - Independently handle priority cases on DND / Longstanding and DSO for swifter results  - CMS/Counter management for Maersk Line for responsible locations  - Coordination with Customs/custodians for timely release of cargo  - Coordinate through Third party surveyors for managing seal amendment cases or IGM/EGM related challenges or any other local documentation issue  - Enhance Customer Loyalty and aim at 100% promoters in the location.  - Drive ease of doing business from customer perspective by:  a) Conducting effective on-boarding for key customers  b) Conducting Gemba at customers office to identify and address improvements  - Drive standardisation and use of E-Channel solutions  - Identify and address key root causes for customer pain points.  - Drive efficiency for Maersk Line to do business at the location by Capturing pain areas from Maersk Line perspective and addressing them on the customer side  - Delivering superior customer experience and providing Customer Service Operations Excellence.   - Drive commercial intelligence. Attend regular or ad-hoc joint sales calls with sales team to understand and provide better service to customers.  - Monitor, review and provide feedback to Sales and TNM on customer performance to drive revenue and volume.  - Actively contribute to the Customer Care management team - share views, ideas and experiences on how to further improve both team and departmental performance.  Who we are looking for :  - Master's degree or above, preferably with major in Logistics.  - Previous working experience as leader in Customer Care is ideal.  - At least 5 years’ experiences with leadership responsibilities with proven abilities in building effective teams.  - Solid ocean product knowledge coupled with excellent market intelligence.  - Interpersonal savvy and organisational agility.  - Customer focus and excellent business acumen.  - Strong self-initiative and results-driven.  - Fluent in spoken and written English.  maerskline.com: Maersk Line is the world's largest container shipping company, serving customers all across the globe. Maersk Line has 25,000 employees across 325 offices in more than 125 countries. As a leading provider of container shipping services, Maersk Line’s mission is to provide opportunities in global commerce. Maersk Line helps customers source goods from anywhere in the world, creating efficiencies in their supply chains, and making it possible for commodities to reach new markets more quickly. Maersk Line sets the standards in ensuring continuous and consistent reliable and quality service to its customers and is regarded amongst the most reliable carriers in the world.   The Maersk Group comprises A.P. Moller - Maersk A/S and subsidiaries based in Copenhagen, Denmark. The Group employs about 89,000 people in around 135 countries across the world.

Gujarat

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Maersk Line - Manager - Customer Service 

Maersk Line - Manager - Customer Service  ,Job Description for Maersk Line - Manager - Customer Service  in Maersk in  Gujarat Others for (4-9) years of experience. Apply Now!

Job Description for Maersk Line - Manager - Customer Service  in Maersk in  Gujarat Others for (4-9) years of experience. Apply Now!