We help restaurants get online, help them engage with their customers and help them streamline their operations through suite of products. 6 out of 10 restaurants shut down in less than a year of starting up & this is not because they serve bad food or are expensive but because they are just not run in best possible way and that is what we are trying to change - one restaurant at a time. We are currently a team of 180 people spread across 3 countries - our founding team consists of people from ISB, NSIT, IITs and NITs with very strong past entrepreneurial background and F&B experience. LimeTray counts very successful internet entrepreneurs as its angel investors along with Matrix Partners. Roles and responsibility We offer a suite of 11+ software products. The Product Delivery team gets into the picture once a product(s) is sold to the client by the sales force. The Product Delivery team is responsible for onboarding the merchant (getting in touch with the merchant for gathering their specific requirements about the product, communicating those requirements to internal teams and finally delivering on those requirements). The KRA of this team gets the product live with in a definite turn around time which involves: to maintain the happiness/satisfaction index of merchants during their on boarding (how satisfied the merchant is the final product that he will be using), training the merchant on how to use the product so that they can get up and running with it and share merchant's feedback with internal teams so that we can further enhance the product We are looking for someone with prior experience in operations who can ensure smooth product delivery to merchants across the globe over the internet and work closely with product team to continuously enhance the product for unique use-cases. Your role would include following: - Define processes and checkpoints for end-end product delivery for merchant - Deliver excellent experience to merchant while onboarding them on products - Build and continuously improve merchant training processes impacting product adoption directly - Be responsible for team size of 15+ people and define/monitor relevant KPIs - Act as product evangelist and solve for merchant's unique use-cases through product - Be the voice of merchants for product team and give them relevant feedback to enhance product Skill-set - Minimum 4 years of experience in tech operations | product management - Ability to work across different teams and align everyone towards a common goal - Past experience in directly managing big teams and building teams - At-least 1 year of exposure in roles with direct involvement with clients (B2B sales or account Management / Merchant onboarding for e-commerce or SaaS companies) - Outgoing, self-starter, Strong communicator and personable - Strong bias towards action and good sense of design/product

Gurgaon/Gurugram

LimeTray - Product Delivery Head 

LimeTray - Product Delivery Head  ,Job Description for LimeTray - Product Delivery Head  in Limetray in  Gurgaon/Gurugram for (4-7) years of experience. Apply Now!

Job Description for LimeTray - Product Delivery Head  in Limetray in  Gurgaon/Gurugram for (4-7) years of experience. Apply Now!