Salary offered: 12 - 18 LPA  Role Description  Responsible to develop the customer service policy and implementing the same, Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.  Get things done through a matrix organization structure by virtue of leading the service transition team. Substantiate stance on any business problem with facts and figures into the Service Transition activities.  Maximizes customer operational performance by providing help desk resources and resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing   Manager of managers. Lead and manage the New Business & Service Transition teams through development of objectives and targets for performance and career development  Lead the transformation of technology and operations services by deploying cloud based delivery models and clearly outline costs & requirements  Ensure consistent application of Company and industry standards thought out the implementation  Investigating and solving customers' problems, which may be complex or long-standing problems  Ability to influence decisions by logical reasoning based problem solving approach  Strong command over Calculating NPS and maintaining loyalty among customers .  Responsible for after sales and pre sales queries amicable solutions.   Qualifications : MBA or equivalent.   Experience :  - Minimum 5-7 year of experience in Product Management Profile in the space of Internet  Skill Sets / Requirements :  - Strong problem solving, analytical, Prioritization skills with an eye for detail  - General and Team Management Skills with Project Management expertise.  - Excellent communication and presentation skills.  - Re-engineering, Process engineering approach.  - Strong analytical and communication skills.  - Ability to Handle team of 6-12 people.  - Proven leadership abilities.  - Strong Customer Orientation.  - Situational Leadership.

Chandigarh

LetShave.com - Head - Customer Support 

LetShave.com - Head - Customer Support  ,Job Description for LetShave.com - Head - Customer Support  in LetsShave.com in  Chandigarh for (5-7) years of experience. Apply Now!

Job Description for LetShave.com - Head - Customer Support  in LetsShave.com in  Chandigarh for (5-7) years of experience. Apply Now!