- Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements.
- Is responsible for creating a continuous improvement culture across the global BPO by fostering the six-sigma methodology.
- Ensures the Continuous Improvement approach across Engagements and Centers
- Is responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt projects as required.
- Is responsible for ensuring 100% staff is trained on Lean Six Sigma Yellow Belt.
- Supports process alignment based on GPM
- Reports monthly Delivery Excellence progress against targets to the Engagement Stakeholders through Balance Scorecard
- Fosters the global sharing of innovation, new methodologies and best practices.
- Supports QMS implementation as required
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