Leadership Role - Quality Control - Process Improvement - F&A Domain

- Own the validity & accuracy of data and information available in BPM

- Ensure process maps and workflows are in place and validated regularly

- Identify and mentor top down improvement projects basis Process Governance reviews

- Understand the end to end process flow

- Be responsible for deployment of Operational excellence Framework across aligned teams and Sites

- Drive Improvement projects, Just Do It and Best Practices across delivery teams

- Identify and mentor improvement projects( PE projects)

- Identify and mentor Risk, Customer Experience & Business impact projects

- Identify and mentor cost efficiency projects

- Drive business transformation through PE Methodology and Analytic

- Drive ideation and execution of ideas

- Support & promote Innovation

- Ensure metrics & reporting activities are seamless

- Review Data Collection Plan for any gaps

- Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies

- Drive metrics aligned towards business outcomes.

- Connect with relevant stakeholders on a regular basis;

- Promptly address any process gaps and stakeholder priorities

- Green Belt/PE Certified/Lean/Six Sigma

Salary range: 9 - 16 LPA