Lead - Technical Service - Customer Support - Chemicals

- Our client is a US based MNC a Leader in building materials systems and composite solutions, delivering a broad range of high-quality products and services -

- We are looking to appoint a Lead - Technical Service -

Job Objective:

To provide technical support service to strategic and key potential customers

Ideal Candidate:

- 10 - 15 Years of experience with 2 - 5 years of professional assignments in a technical environment

- MS or BS in Engineering or science degree desired

- Experience in close customer collaboration with engineering and operation functions

- Project management experience

- Experience in composite materials

Key Responsibilities:

- Maintain and strengthen network within key customers technical organization (incl. operations) up to highest levels

- Continuously builds knowledge of key customers, products, technologies, applications, competition, and industry standards

- Understand customer FFU and needs of today and tomorrow and translate into product needs

- Lead product qualifications projects involving all required internal resources, including coordination of approval testing's internal and external

- Drive continuous improvement for products and processes internally and at customer

- Engage customers and gain commitment for TCO collaboration

- Organize and perform audits together with a joined OC and customer team, to understand individual (per customer/per blade plant) full chain cost components and discover option to reduce cost along the chain

- Initiate TCO projects with strong collaboration of cross functional stakeholders in fabrics (S&T, Operation, Controlling etc.) as well as within customer organization

- Gather and document required data in order to quantify TCO project values.

Reporting Structure:

- Reporting to: Global Leader - Technical Marketing Products

Location: Mumbai