Lead - Enterprise Process & Continuous Improvement - Shared Service Center

Role : Lead - Enterprise Process & Continuous Improvement

The Process & Continuous Improvement Lead will be instrumental in institutionalizing and deploying Continuous Improvement within the culture which includes ensuring colleagues have the tools to identify and execute process-based change.

While capability exists in many parts of the organization, the foundational work will focus on three key areas :

- Building PCI awareness and basic capability into existing processes and training

- Executing high value, high profile projects

- Driving colleague education and empowerment throughout the organization

Responsibilities :

- In partnership with the leader of the Operational Change and Continuity, champion and successfully deploy PCI across.

- Build a broader PCI community to engage and leverage a wider array of colleagues

- Lead the Shared Service Center Continuous Improvement program (Shared Service centers in Poland and India have ~25% of colleagues).

- Leverage the program to benefit the CI Centers and also act as a source of opportunity for the rest of the organization.

- In collaboration with Human Resources, utilize existing colleague development resources and processes to build PCI awareness and capability.

- Stage and execute business and function-specific strategies to up skill targeted employees and embed CI into their business management processes.

- Lead the execution of a portfolio of Six Sigma projects, as prioritized and identified with the businesses/functions.

- Ensure tools and training are sufficient and up to date, manage delivery methods

- Develop and execute a communications campaign - recognition, awareness, celebration.

- Actively manage stakeholders for buy-in and ongoing support, including Enterprise CI reporting and sessions.

Qualifications :

- Six Sigma Black Belt.

- Ten or more years of experience in operations, process improvement or a related function.

- Bachelor's degree in related area or equivalent industry experience.

- Experience standing up a new department/function within a business

- Experience implementing large scale process improvement in a matrix organization and demonstrated ability to enhance and build CI processes.

- Strong management skills including leading and motivating virtual teams

- Excellent collaborative and communication skills.

- Ability to engage and influence stakeholders and establish rapport and working relationships at all levels of the organization.

- Strong decision making, problem solving and business acumen.

- Willingness to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and capabilities.