Lead - Analytics Channel - Telecom

Key Responsibilities :

- To establish a metrics to analyse the device failure trends vis a vis channel

- Responsible for setting benchmark standard for key KPIs for channel satisfaction

- To create process to benchmark device failure with reference standard

- To analyse defective claims generation from Channel view point and understand reasons there off

- To monitor and review Service Performance of different Channel partners and ensure corrective action is initiated in case of any deviation .

Criteria :

- Must have after sales service experience from a reputed electronic or telecom firm.

- Minimum of 7 + years of experience in handset BIX or operator based company.

- Should have technical experience in smartphones /Mifi

- Should have worked in analytical role in Handset biz co