Landscape Manager- ITIL V3 Ceritified - IT

Role Details :

The Landscape Manager is the focal point for the landscape and in contact with various other teams, e.g. the Business partnering, country organizations, Basis, Application Maintenance, Release Management & Service Delivery. Landscape Manager is a person who can enforce the global process, establish close links with project teams, Project Manager- s, challenge and find ways of improving the controls of landscape management. LM would be responsible for resilience of the landscape and operationally engaging with various teams to meet the KPI's.

Accountabilities and responsibilities :

Following are the verticals that a SME would be responsible for :

- Release Management - Planning and managing change management

- Technical Landscape Planning - Managing technical Landscapes

- Keeping Environment Current (KEC) - Execution of KEC strategies

- Security and Compliance - Keeping Landscape secure

- Performance Monitoring - Ensuring Optimal Performance

- Build Talent and Teams - Invest in building talent

Release Management :

- Responsible for managing & planning the change demand

- Driving the demand funnel meetings

- Conducting the release gates & verifying the release deliverables

- Ensuring compliance to SOX controls, pro-actively assessing & managing the risks

- Co-ordinate bug fixes, test executions (including regression testing)

Technical Landscape Planning :

- Co-ordinate and manage the environment build/ planning /evolution/interface connectivity (system refreshes, transport paths)

- Defining/managing the transport strategy

- Responsible for technical control of the changes

Keeping the environment current (KEC) :

- Responsible for planning the upgrades

- Responsible for assessing the impact of the upgrade/recommend

- Driving the execution with various teams (Basis, AM, AD, Service Delivery etc).

Security & Compliance :

- Coordination of Sap security baseline standards implementation, reporting compliance & driving actions.

- Ensuring user/role management, critical access controls

Performance Monitoring :

- Pro-active identification & assessment of performance bottlenecks on the system

- Trouble shooting and driving remediation with various stakeholders

- Publish performance KPIs, identify the controls for proactive monitoring (alerts) & leverage solution manager capabilities

Build Talent and Teams :

- Help build and retain level 1 SME capability

Process and Technology knowledge required:

Landscape Specific Skills :

- Hands on knowledge in managing SAP Applications

Main Associated Technologies / Applications (current view) :

- Technical Consultant (SAP Basis, Oracle, DB2, SQL server, HANA)

- ITIL V3 Foundation Certified

Relevant Experience :

- Proven experience in managing small to medium size projects and programmes

- Proven experience in managing and maintaining teams in a diverse and extended environment

- Appreciation of IT systems landscapes and impact of architecture decisions on quality and delivery

- Good financial awareness and understanding of TCO models

- Good knowledge of process area and IT solutions in area of responsibility (ideally with experience of having managed the relevant business process)

- Experience in the Application Development Life Cycle