Knowledge Manager - Presales

Presales-Knowledge Manager

Opening with HCL Technologies :

Presales Knowledge Manager

Requirements :

- Graduate, preferably in engineering

- 5+ years of experience working in an IT Service provider organization

- 7+ years of Knowledge management experience

- Experience of working with sales would be an advantage

- Experience of technical writing would be an advantage

Job Description :

- The main function of the knowledge sharing position would be to help champion knowledge sharing amongst all Presales, Sales and related functions, so that the knowledge, experience, know-how and information gained during the opportunity pursuits is recorded, stored, shared and collaborated.

Key responsibilities include :

- Create process, governance and structure around Knowledge Management

- Motivate and Promote knowledge sharing through the processes and systems by, among others, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across systems

- Promote collaborative tools such as central repositories, validations, activity rooms to facilitate sharing of ideas and work among internal teams and external partners

- Share experiences across different regions and different functional teams communities of practice, including preparation of case studies

- Help monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities

Skills :

Communications : Ability to get consensus and collaboration across many business units; ability to explain complex concepts in layman's language; ability to generate enthusiasm; ability to communicate with all levels of management and staff. establishing straightforward, productive relationships; treating all individuals with fairness and respect, demonstrating sensitivity for cultural and gender differences; showing great drive and commitment to the organization s mission; inspires others: Maintaining high standards of personal integrity;

Sales Orientation : Understands sales needs and concerns; responds promptly and effectively to sales and presales needs; Customizes services and products as appropriate

Drive for Results : Makes things happen; Is proactive; balances "analysis" with "doing"; sets high standards for self; Commits to organizational goals

Teamwork : Collaborates with others in own unit and across boundaries; acknowledges others' contributions; works effectively with individuals of different culture and gender; willing to seek help as needed.

Learning and knowledge sharing : open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing