Knowledge Expert - Customer Analytics

Job Responsibilities:

Work with case teams :

- Holds end to end responsibility for Marketing & Sales analytics work and high quality outcomes

- Provides expert perspective on methodology and leads scoping, work-planning and day-to-day activities. Delivers on analytics projects either directly or by involving other Advanced Analytics team analysts, 3rd party (outsourcers) and sometimes CT/ECT or client staff

Work with proposal teams:

- Inserts oneself into business

- Shares fresh and commercially relevant topic/sector expertise in support of client work & internal development

- Leads selling process to Partners & clients and writes large portions of proposal/selling documents

- Provides institutionalized knowledge on relevant Analytics value propositions

Work with topic/sector teams:

- Identifies Marketing & Sales analytics gaps and suggests knowledge initiatives to management

- Influences the shaping & direction of Advanced Analytics knowledge agenda

- Develops, manages & commercializes Marketing & Sales analytics knowledge initiatives, products and services

- Captures proprietary content as well as marketing & sales insights to the knowledge infrastructure

- Upholds the quality of knowledge captured & standardizes processes

Analytics team management activities:

- Participates in resource deployment (staffing) according to business needs

- Plays an active role in recruitment according to business needs

- Designs on-boarding schedule & documents, provides day-to-day apprenticeship & coaching for junior staff

- Assists in long term professional development of Analysts including Lead & Senior Analysts

- Evaluates performance of Advanced Analytics staff

Job Requirements:

- 5-10+ years relevant work experience providing advanced analytics solutions in the marketing and sales sector or 5+ years in consulting experience.

- Undergraduate degree in a field linked to business analytics, statistics, economics, applied mathematics, computer science,

Education : MBA Tier 1 only