Knowlarity - Strategic Account Manager

We are the pioneers of Cloud Telephony in India and other emerging markets and currently are the largest PSTN Cloud Telephony company in the word. We have received more than 75 awards, including from Deloitte, NASSCOM, CNBC, Forbes and others and we are invested by top tier VC firm Sequoia Capital and Mayfield Capital.

You can learn a bit more about us at www.knowlarity.com.

Position -Strategic Account manager

Location - Bangalore

Reporting: Will be reporting to VP and Head - Enterprise technology Solutions

Job Description -

Position Overview:

- Maintains and expands relationships with strategically important large customers.

- Assigned to four to six named customers

- Is responsible for achieving sales quota and assigned strategic account objectives.

- Represents the entire range of company products and services to assigned customers

- Lead the customer account planning cycle

- Ensuring assigned customers' needs and expectations are met by Knowlarity.

Job Responsibilities:

- Establishes productive, professional relationships with key personnel in assigned accounts.

- Coordinates the involvement of Knowlarity personnel, including support, technology, delivery, and management resources, in order to meet account performance objectives and customers' expectations.

- Meets assigned targets for profitable sales number and strategic objectives in assigned accounts

- Proactively leads a joint account planning process that develops mutual performance objectives, financial & non-financial targets, and critical milestones for short, medium and long (3, 12 and 26 months) term.

- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel

Who you should be:

- An energetic go-getter who can work without the restriction of time and location.

- Not shy away from going an extra mile for the customer

- Believe in "Customer-first"

- Able to take decisions that are beneficial for both customer and Knowlarity.

- Able to take ownership and align internal and external stakeholders to meet the strategic objectives.

- Be passionate about solving business problems

- Ambitious and has hunger to grow fast

Accountability and Measures:

- Achieves assigned sales quota in designated strategic accounts.

- Meets assigned expectations for profitability and revenue recognition.

- Achieves strategic customer objectives defined for the account.

- Completes strategic customer account plans that meet Knowlarity objectives.

- Maintains high customer satisfaction ratings

Desired capabilities:

- 4-5 years of experience in customer management/solution designing/Sales

- Excellent communication skills

- Good understanding of Knowlarity solutions and system

- Able to do project management in an IC capacity

- Customer orientation

- Good problem solving skills

- Open to extensive travel