Karbonn Mobiles - Business Analyst - Mobile Handsets After Sales

Competencies Required:

- High degree of accuracy

- Strong analytical skills

- Highly organized with keen attention to detail

- Comfortable in a fast-paced environment

- Flair for Data collation, interpretation and analysis

- Excellent communication skills

- Excellent knowledge of MS Office tools

- Good Patience

- High degree of confidentiality

Job Responsibilities:

- Synthesize current business intelligence through CRM data to support recommendations for action.

- Perform in depth analysis to resolve a business or service related problem by employing the appropriate tools available.

- Manage timely flow of service intelligence information to management and users.

- Keep track of the sales and service data to provide progress report

- Maintain and/or update business intelligence tools, databases, dashboards, systems, or methods regularly

- Prepare analytical reports as required by management time to time.

- Identify new opportunities to bring new process improvements.

- Support internal and external processes and workflows in service division, suggest improvements based on data analysis and provide insights into service operations.

- Be always updated with the latest market dynamics pertaining to competitors, Brand ASC performance etc.

- Prepare and submit daily, weekly reports as required by management including reports such as repair cost per handset city, state and zone wise

- Plan study of work problems and procedures, such as, communications, information flow, inventory control, or cost analysis.

- Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.

- Design, evaluate, recommend, and approve changes of forms and reports.