IT Manager

We are looking for folks who:

- Bachelor's degree in any discipline, Certification in Networking will be a plus.

- 5-7 years of work experience, and at least 2 years in a Lead or Manager role.

- Are comfortable in an accelerated learning environment

- Have the ability to meet deadlines and work under pressure in a team environment

We want you to be responsible for:

- Responsible for managing 24x7 Service Desk day-to-day operations. Coordinate processes, issue management and end user escalations

- Manage and monitor all key performance indicators and service level agreements to ensure the Service Desk meets all SLAs as per the scope of services

- Develop, support, enhance, execute and enforce key ITIL based service model processes, especially Incident Management and Service Request Management

- Manage servers, Firewalls, Storage & networking & User Devices ( Laptop, Desktop, Phone etc)

- Safeguard assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.

- Performing routine audits of systems and software.

- Implementation of all security policies and guidelines for the Service desk and IT team

- Network & Security support for LAN, WAN & MAN Link

- Network security compliance.

- Firewall and password policy management

- Server Systems Operations support for Windows, UNIX & Linux Backup & storage management