iOPEX Tech - Sr Sol Architect/Sr Program Mgr

We are a NextGeneration business services provider offering optimized IT infrastructure managed services & solutions. Head Quartered in San Jose CA with global footprints in Manila, Singapore and other parts of US

Please Visit : www.iopextech.com

Job Spec:

Reports to: Director (Operations)/VP

Exp: 6 – 10 yrs

Project Management – Requirement gathering coordination;Work with customers on dependencies resolution.Create,maintain Project Plan;Identify risks & mitigation plan. Project documentation. Lead implementation of projects. Define project scope,goals,deliverable,project tasks & resource requirement.Deal with changes in project scope.Present reports on project progress, problems & solutions; Management of application & infrastructure for configuration, administration,release,deployment,hosting & monitoring

IT Transformation - Responsible for IT transformation projects & initiatives. Provide Business Analysis,leadership & expertise for process transformation & optimization projects. Project/program management for the development,admin & support for assigned application portfolios.Set up & lead execution of change projects.Evaluate application health with respect to hosting/security standards issues.Assure effectiveness of assigned process. Define Tool/System functional business requirements,interface, admin & business controls. Continuous improvement in process & tools.

IT Service Delivery & Service Management - Accountable for Delivery & Management as per SLA’s /OLA’s of various projects. Monthly account performance review with customer. Defining, agreeing & tracking infrastructure & application service performance metrics; resource management globally. Understand customer requirements & perform business analysis to ensure guidance, support & closure. Manage communications on service operations. Agreeing about deliverables & report project progress to the account specific management. Ensure application hosting,infrastructure,security,user standards & SLA/KPI compliance is maintained. Gap analysis vis-à-vis ITIL Account Process & action Plan. Customer escalation point for service failure,Incident & Problem management. Implement defect prevention bringing down Sev1, Sev2 Incidents,problem, changes. Identify,propose,implement Process Improvements & Service Improvement Programs (SIPs).

Skills required:

- Should be handling huge enterprise accounts on product Support/RIMS/Service Desk

- Hands on exp in NOC shared services, datacenter (IMS) geographic area US

- Strong expereince in preasales & Solutioning to existing & new accounts

- Server management exp or RIM exp will be a plus

- Should have handled multiple accounts (Preferable 2-3 accounts) and should possess strong team handling skills (50+ members)

Others:

- Excellent communication skills

- Should have handled UK/US projects

Interested candidates can send the profile or please feel free to reach me @ 8939010620 /044-30993025

Shankar TR |Dy Manager- HR
Tel   : 044-30993025 | Mob : 8939010620
Web: www.iopextech.com
iOPEX technologies
Excellence in OPEX optimization