International Retail Product Manager - International Banking Group

Client: Large private bank with international branches.

Role: Manager/Sr manager

Job Purpose:

- Launch and maintenance of product, process & service delivery for the international retail branches and subsidiaries

Key Deliverable:

- Enhance product features and introduce value added services on an on-going basis to maximize customer satisfaction & achieve growth in international retail deposit book.

- Initiate process changes / enhancements as & when required to reduce TATs, comply with internal & external policies / regulations, reduce costs, enhance customer satisfaction

- Provide channel training & channel support

- Monitor consistently, Competition activity in the Product/Propositions being offered in the market place.

Responsibilities

- Responsible for product design of Current/Saving Accounts for International Branches & Subsidiaries

a) Product & Process Design

b) Service Delivery Set-up - Branch & Self Service

- Development of standardized framework of offering across geographies

- Co-ordination with International Branches & subsidies for customization & launch of new features & benefits

- Co-ordination with Legal, compliance, marketing, technology & operations for launch of features & Benefits

- Continuous monitoring of customer and market trends for product re-vamp / enhancement

- Business Analytics & MIS