Services Head_Sourcing & Procurement  Required : Post Graduates in Management with minimum 12 Years of experience handling P&L of the account  Areas of Responsibility :   - Prepares the annual budget aligned with corporate / divisional objectives for the engagement, coordinates with the account manager for the account plan (New areas of growth) in order to achieve the business objective of the engagement.  - Plans and reviews the people, Infra, Technology requirements with the transition team in order to finalize the target delivery model  - Provide resources to the transition team to finalize the process definition & documentation, ensures sign off across all processes in scope in order to finalize the To-Be process  - Signs off on the training /certification methodology at the engagement level IN ORDER TO ensure right skilling on engagement.  - Co-ordinates resource deployment across all processes for the engagement(Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order to ensure budget & pricing assumptions compliance  - Identifies training needs for operation managers and signs off on the engagement training plan IN ORDER TO ensure competency development across domain, operations and behavioral  - Prepares internal and external governance model in order to track and monitor contractual compliance, employee engagement, performance and relationship health  - Signs off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement  - Creates the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives  - Creates career development & succession planning for direct reportees, reviews the career development methodology for the engagement IN ORDER TO ensure sustainable employee engagement & motivation in the engagement.  - Conducts periodic reviews with ops managers and drives corrective action where required IN ORDER TO ensure delivery predictability  - Ensures compliance to the governance model and builds long term relationship with stake holders IN ORDER TO ensure strong customer relationships and enhance business   - Conducts monthly financial review with direct reportees and BU head, takes corrective actions IN ORDER TO ensure meeting of business plan objectives  - Anchors the key internal and external governance meetings, Monitors adherence within engagement IN ORDER TO sustain delivery predictability  - Reviews and signs off the KM methodology IN ORDER TO build effective knowledge repository for the engagement.  - Approves resources for process reengineering, validates the results and manages client interactions around technical and commercial aspects IN ORDER TO meet client and internal commitments on a continuous basis  - Identifies opportunities for work redesign, work flow enhancement, shift utilization, Staff mix, and staff utilization IN ORDER TO meet / exceed internal financial goals  - Partners with the client to identify opportunities and implement solutions IN ORDER TO impact client business metrics   - Validates and prepares business case for identified opportunities within existing service lines for growth, Discuss and plan for foray into new services IN ORDER TO meet business objectives  - Engages with the key client stakeholders on areas of Improvements and commits resources IN ORDER TO enhance customer satisfaction  - Prepares the engagement team for self-assessment, actively participates in independent assessments IN ORDER TO ensure delivery predictability for the engagement

Bangalore

Infosys BPO - Services Head - Sourcing & Procurement  

Infosys BPO - Services Head - Sourcing & Procurement   ,Job Description for Infosys BPO - Services Head - Sourcing & Procurement   in Infosys BPM in  Bangalore for (15-25) years of experience. Apply Now!

Job Description for Infosys BPO - Services Head - Sourcing & Procurement   in Infosys BPM in  Bangalore for (15-25) years of experience. Apply Now!