Infosys BPO Ltd is looking for Services Head - Client Operations for its one the engagement. We are looking for CA/MBA with min 14 years of experience in handling the operations of F&A across all the three towers and managing a big team.   About Infosys BPO Limited  Infosys BPO LTM Revenue: USD 700+ million  Infosys BPO Employee headcount as per last quarter: 30,000+  F&A Practice: 14500 professionals, 90+ Global clients (25 in Fortune 500) supported from over 25 global delivery locations   Please visit http://www.infosysbpo.com/pages/index.aspx  Areas of Responsibility  - Prepare the annual budget aligned with corporate / divisional objectives for the engagement, coordinate with the account manager for the account plan (New areas of growth) in order to achieve the business objective of the engagement.  - Plan and review the people, Infra, Technology requirements with the transition team in order to finalize the target delivery model  - Provide resources to the transition team to finalize the process definition & documentation, ensures sign off across all processes in scope in order to finalize the To-Be process  - Sign off on the training /certification methodology at the engagement level in order to ensure right skilling on engagement.  - Coordinate resource deployment across all processes for the engagement(Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order to ensure budget & pricing assumptions compliance  - Identify training needs for operation managers and signs off on the engagement training plan in order to ensure competency development across domain, operations and behavioral  - Prepare internal and external governance model in order to track and monitor contractual compliance, employee engagement, performance and relationship health  - Sign off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement  - Create the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives  - Create career development & succession planning for direct reportees, reviews the career development methodology for the engagement in order to ensure sustainable employee engagement & motivation in the engagement.  - Conduct periodic reviews with ops managers and drives corrective action where required in order to ensure delivery predictability  - Ensure compliance to the governance model and builds long term relationship with stake holders in order to ensure strong customer relationships and enhance business   - Conduct monthly financial review with direct reportees and BU head, takes corrective actions in order to ensure meeting of business plan objectives  - Anchor the key internal and external governance meetings, Monitors adherence within engagement in order to sustain delivery predictability  - Review and sign off the KM methodology in build effective knowledge repository for the engagement.  - Approve resource for process reengineering, validates the results and manages client interactions around technical and commercial aspects in order to meet client and internal commitments on a continuous basis  - Identify opportunities for work redesign, work flow enhancement, shift utilization, Staff mix, and staff utilization in order to meet / exceed internal financial goals  - Partner with the client to identify opportunities and implement solutions IN ORDER TO impact client business metrics   - Validate and prepares business case for identified opportunities within existing service lines for growth, Discuss and plan for foray into new services in order to meet business objectives  - Engage with the key client stakeholders on areas of Improvements and commits resources in order to enhance customer satisfaction  - Prepare the engagement team for self-assessment, actively participates in independent assessments in order to ensure delivery predictability for the engagement

Pune

Infosys BPO - Services Head - Client Operations & Services - F&A Practice 

Infosys BPO - Services Head - Client Operations & Services - F&A Practice  ,Job Description for Infosys BPO - Services Head - Client Operations & Services - F&A Practice  in Infosys BPM in  Pune for (14-20) years of experience. Apply Now!

Job Description for Infosys BPO - Services Head - Client Operations & Services - F&A Practice  in Infosys BPM in  Pune for (14-20) years of experience. Apply Now!