Role Designation: Assistant Manager - Quality.  Purpose/Essence of the role:   Conduct process audits, deploy designed processes, analyze & report Quality performance, implement de-risking plans for processes, create and build visibility of quality initiatives, share and document best practices, resolve client complaints, participate in calibration processes with clients with an objective to ensure client deliverables are met WITHIN norms and guidelines of Infosys  Responsibilities:-  1. Process Management: Conduct process audits, Identify gaps, provide feedback to agents / auditors; prepare; collect, collate and analyse process performance data (including SLAs).  2. Process Institutionalization: Deployment of designed processes within defined timeframe. Track and measure performance.  3. Process Control & Verification: Create and implement sampling plan; Conduct calibration sessions, feedback sessions; Participate in daily huddles.  4. Risk Management: Performing risk audit and analyzing the customer feedback, Perform process audit; Support in de-risking process performance; Track implementation of controls and mitigation plan.   5. Branding: Updation of visual dashboards in the engagement, creating awareness by training and bringing visibility to Risk quality initiatives in the engagement.  6. Improvements based on structured feedback mechanisms (CSAT, IPSAT, ELFs etc.): Collect and analyze the customer complaints and escalations.   7. Client Management: Participate in calibration sessions with the client, provide root cause analysis for weak performance; report and track implementation of corrective actions based on performance.  8. Team Management:  9. Domain Experience:  Experience in handling quality roles with F&A, MFG, S&F, S&P etc.  Preferred Green belt certified   What are we looking for in you:  Educational Requirements (Must have).  - MBA with 3 year of experience OR  - Engineering graduate with min 4 years of experience OR  - Non Engineering graduate with min 5 years of experience  Skills:   - Excellent knowledge of MS office   - Excellent written and verbal communication Knowledge of statistical tools and methods - Six Sigma GB certified.   - Good Analytical skills - Ability to do independent analysis and arrive at conclusions   - Strong knowledge of Quality management principles and practices   - Good client interfacing skills and presentation skills   - Hands on experience in lean deployment   Job location: Pune & Bangalore:  Please share your updated cv profile with below details:  Current CTC- Expectation CTC- Notice period- Relevant Year of experience- Qualification & Year of passing:

Bangalore

Pune

Infosy BPO - Assistant Manager - Transactional Quality  

Infosy BPO - Assistant Manager - Transactional Quality   ,Job Description for Infosy BPO - Assistant Manager - Transactional Quality   in Infosys BPO in  Bangalore Pune for (3-5) years of experience. Apply Now!

Job Description for Infosy BPO - Assistant Manager - Transactional Quality   in Infosys BPO in  Bangalore Pune for (3-5) years of experience. Apply Now!