Location : Mumbai  Reporting To : National Head - Client Servicing  Job Summary :  - This is a P&L position that involves servicing of existing customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.  Goals :   - Grow the business in terms of topline & bottom-line for the Zone  - Develop & execute annual operating plan - revenue & cost planning and forecasting  - Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members   - Ensure timely delivery of services to clients   - Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level  - Setup a system that delivers high customer retention  - Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight  Skill Sets :  - Data analytics  - Customer focus & service orientation  - IT savvy & process orientation  Experience :   - Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry   - Minimum experience of 5+ years in managing a large team size of 100+ people  Qualifications :   - MBA or equivalent  Required Skills :   - Excellent verbal and written communication and presentation skills   - Must have deep desire to work and succeed in a growing organization with total commitment and sense of job ownership   - Have strong team building & multi-location team management ability, leadership ability and persuasive communication skills to inspire the team   - Able to build credible relationships with influencing ability   - Must have team handling experience of more than 5 years

Mumbai

IndiaMART.com - Zonal Manager - Client Servicing 

IndiaMART.com - Zonal Manager - Client Servicing  ,Job Description for IndiaMART.com - Zonal Manager - Client Servicing  in IndiaMART InterMESH Ltd. in  Mumbai for (5-8) years of experience. Apply Now!

Job Description for IndiaMART.com - Zonal Manager - Client Servicing  in IndiaMART InterMESH Ltd. in  Mumbai for (5-8) years of experience. Apply Now!