Job Title / Designation : VP - Teleservicing   Location : Noida   Reporting To : National Head - Client Servicing   Job Summary :   - This is a P&L position that involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.   Goals :   - Grow the business in terms of top line & bottom line   - Develop & execute annual operating plan - revenue & cost planning and forecasting   - Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level   - Setup a system that delivers high customer retention   - Improve the efficiency & effectiveness of customer complaints resolution system   - Developing performance metrics, incentive structure, sales promotion schemes and monitoring key parameters to increase the overall productivity of the client servicing team   - Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight   Skill Sets :   - Data analytics   - Customer focus & service orientation   - IT savvy & process orientation   Experience :   - 9-12 years of Client Servicing, Sales & Marketing experience preferably in a Portfolio Management /MF Insurance/ Telecom/ITES/Service organization   Qualifications : MBA or equivalent

Delhi NCR

IndiaMART.com - Vice President - Teleservicing 

IndiaMART.com - Vice President - Teleservicing  ,Job Description for IndiaMART.com - Vice President - Teleservicing  in IndiaMART InterMESH Ltd. in  Delhi NCR for (9-12) years of experience. Apply Now!

Job Description for IndiaMART.com - Vice President - Teleservicing  in IndiaMART InterMESH Ltd. in  Delhi NCR for (9-12) years of experience. Apply Now!