IKS Healthcare - VP - US Healthcare Operations - Payer/Provider Domain

VP Operations - US Healthcare

Location : Hyderabad/Mumbai

Required Skills :

- 15+ years related experience of which 8+ years in US Healthcare Operations in Payer or Provider domain.

- Managed Team Size of 350+ FTEs.

- Measures target achievements, skills at man-management, P&L / EBITDA / Customer Satisfaction / Leadership.

- Driven sustained margin growth on year on year basis.

- Strong client interaction & Account management skills.

- Good communication skills.

- Interaction with Team members at regular intervals, sharing the knowledge and information among the team members.

- Independently managed at least 200+ people accounts.

- Managed all aspects of Delivery including recruiting, training, career mapping, quality & operational finance

- Support a positive culture and work environment that promotes IKS as an employer of choice.

- Lead by example (courteous, energetic, punctual, and respectful, of others and team player.

- Commitment, Strategic Thinking, Effective People Management, open for suggestion, deliberate the decisions.

- Coaching & development of the subordinates through training need identification.

Key Responsibilities :

- Financial responsibility for the customer account assigned to the Respective AVP (including managing SG&A and Gross margins).

- Manage the P&L.

- Drive, sustain EBITDA.

- Manage high Customer Satisfaction Level.

- Participate in business development activity.

- To ensure the clients/customers satisfaction through the project implementation.

- To co-ordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goals.

- To play key role between client and the company.

- To develop trouble shooting and problem solving approach.

- To create appropriate servicing and retention strategies for customers.

- To provide functional support and direction to the associates and team leaders on customer support needs.

- To be up to date with latest Technology.

- To liaison with other areas of the company affecting technical support.

- To ensure systems development integration with strategy.

- To build confidence and trust among the employees for smooth operations and achieving targets.