Pls note that US Healthcare Operations experience in the PROVIDER or PAYOR domain is mandatory to apply for this job.
Required Skills :
- 12+ years US Healthcare experience of which 6+ years in managing US Healthcare RCM Operations.
- Managed team size of 250 + FTEs
- Strong client interaction & Account management skills
- Independently managed at least 100+ people accounts
Key Responsibilities :
- Manage the healthcare medical billing operations for the given accounts.
- Manage the P&L
- Drive, sustain EBITDA.
- Measures target achievements, manage SG&A and Gross margins.
- Driven sustained margin growth on year on year basis
- Manage high Customer Satisfaction Level
- Participate in business development activity
- To ensure the clients/customers satisfaction through the project implementation
- To co-ordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goals
- To play key role between client and the company
- To create appropriate servicing and retention strategies for customers
- To provide functional support and direction to the associates and team leaders on customer support needs
- Good communication skills.
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