IDFC Group - VP - Operations - Operations Excellence

Business Unit : Operations

Job Title : Vice President

No of Positions : 3

Grade : MM1

Location : Mumbai

Desired Profile:

- Possesses minimum 7 - 10 years experience in operations and last 3-5 years in operational/ business excellence function

- Should posses Process & Operation expertise in Financial Services.

- Should have a certification in TQM/ Six Sigma/ Lean Manufacturing/ TQM, Kaizen and have been a implementor of the same

- In-depth knowledge and experience in Implementation –Migration & Transition.

- Project conceptualization & Planning.

- Business Process Management

Skills:

- Independent Thinking : Ability to think independently and without supervision to deliver on organizational goals & objectives

- Innovativeness : Ability to think laterally and develop solutions

- Communications Skills : Ability to communicate clearly, decisively, across levels is required.

- Decisiveness : The right candidate shall demonstrate good logical / analytical skills backed by data and gut feel to lead the organization towards its objectives.

- Strong analytical and research skills. Ability to identify areas in need of improvement and to make viable recommendations for system and operational/procedural changes.

Key Accountabilities:

- Help set up the business excellence department for the bank

- Drive the quality culture across the organization

- Train & create awareness among key stakeholders about operational excellence and quality tools

- Strengthen process robustness by implementing different operational excellence concepts (i.e. Six Sigma, Lean Manufacturing, TQM, Kaizen)

- Co-ordinate and drive improvement initiatives in a structured manner.

- Partner with various department heads and process owners.

- Drive standardization across the organization with emphasis on Daily Work Management.

- Build organizational capabilities in understanding and usage of quality tools.

- Increase awareness of total quality management and employee participation in various qualities of initiatives

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