Global Market -Sales Business and Performance Management Analyst  Group Entity: Global Markets Corporate Services & Institutional Sales Role Profile Date: June 2016  Role Title Sales Business and Performance Management Analyst GHRS Job Code:   Business/Function & Location :  (Country/Department) Global Banking and Markets Service Centres, Bangalore  Role Purpose (overall high level summary of the role) :   HSBC Global Banking and Markets is establishing an offshore capability to support the front office. As part of this, Global Markets Corporate Services (GMCS) and Institutional Sales are looking to recruit talented and driven individuals in a number of areas to support sales teams across the globe. This will enable onshore sales teams to dedicate more time delivering better service to clients and make it easier for customers to do business with HSBC. The role provides exposure to both front office sales teams and Global Markets products whilst offering opportunities to directly liaise and develop relationships with other teams including Global Trade & Receivables Finance (GTRF), Global Liquidity & Cash Management (GLCM), and Global Markets Operations.   Sales Business and Performance Management Analyst will be part of a team within the offshore centre supporting the GMCS and Institutional Sales COO through provision of key management information and services. Initially, limited client interaction is anticipated although the scope of the role is expected to develop and change over time according to business needs, maturity of technology solutions, and expansion of the offshore capability. The individual will be expected to work closely with the COO function and internal sales people in onshore locations and will have escalation points within Client and Transaction Management Services (CTMS) which sits within the umbrella of Corporate Treasury Solutions (CTS), a key pillar of GMCS. Engagement with CTMS will be needed for any issues or client contact requirements and acts as a bridge between the onshore and offshore teams. The team lead will be responsible for escalating issues raised from either onshore or offshore teams directly to the appropriate contact in CTMS.   The role entails building partnerships and collaborating with the COO function and onshore sales teams in order to operate in a control framework whereby key decisions are made by the appropriate onshore team member. The purpose of the Sales Business & Performance Management team is to support the GMCS COO through provision of key management information and services. The responsibilities of the role will evolve with the expansion of the offshore capability and rollout of technology platforms.   Initial ways in which the offshore team can support sales teams with administrative duties include :   - Business administration support   - Pipeline management and deal approvals  - Client tiering discipline and processes  - Client focused MI and analytics, leading to actionable intelligence  - Executive level & sales practitioner reporting of client performance  - Service management reporting  - Business and sales scorecards and updates  - Supervisory/organisation/role discipline  - Headcount and people resource management  - Broker ranking and review metrics  Principal Accountabilities : Key activities and decision making areas Typical Targets and Measures  Impact on the Business/Function :   - Ensuring consistency and timely completion of governance forum information packs and more broadly Management Office collated MI  - Streamlined Management Office information gathering, production and reporting  - Globally consistent Business Management MI   - Cognizant of changing regulatory environment and ramp up team to cater for future growth needs  - Publishing accurate MIs and management pack  - Effective PLAs for all processes with strong governance and oversight  Customers / Stakeholders :   - Be the single point of contact for sales people for MI related queries  - Build partnerships with onshore sales teams, operations, GTRF, GLCM, CTMS, associated business managers, and wider GMCS teams across all GMCS locations, including other offshore teams.  - Strive to constantly improve offering into GMCS & Institutional Sales through continuous feedback loops and challenge with CTMS relationship  - Ensure there is a culture of expectation management and reprioritization to meet internal and external client demand  - Ensures that customer propositions or business improvement programs demonstrate clear, measurable, worthwhile benefits over the short, medium and long-term and identifies the full range of implications on the future success of the business  - Feedback from key Markets stakeholders  - Ability to turn around deliverables with short lead time  - Ability to drive change with global asset class COOs & business managers  Leadership & Teamwork :   - Responsible for establishment and leadership of the GMCS Business and performance Management function in Bangalore  - Responsible for ensuring seamless communication and teamwork between onshore corporate sales teams and counterpart resources in Bangalore  - Builds strong relationships with counterpart resources in Onshore locations  - Set expectations, share best practice and manage, monitor, coach and develop leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience  - Drives performance management through coaching with productive use of Personal Development Plans and appropriate follow up  - Establishing robust and sustainable capability in service centre  - Coach and mentor team members   - Ensure team has clear understanding on wider HSBC / GMCS strategy  Operational Effectiveness & Control :   - Ensure all relevant documentation is in place when presenting information to clients (e.g. Disclaimers, suitability reviews etc.)  - Complete training relevant for the role, including but not limited to mandatory training as driven by the HSBC Business School  - Operate within the spirit and letter of internal and regulatory policy   - Ensure line manager and any relevant GMCS stakeholder is aware of any obstacles or issues that may reduce ability to meet deadlines  - Establish and maintain a robust and efficient control environment across the team together with early identification and effective resolution or escalation of issues that arise   - Offer solutions to problems, supporting with the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed   - Promote team to identify and mitigate control gaps  - Understanding of environmental change and its impact on operational risk   - Processes and capabilities have measurable impact on operational effectiveness  - Adequately work on projects and initiatives leading to proven process or functionality improvement   Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities) :   - New operating model within GMCS will require constant feedback loop between Service Centre teams and onshore teams to establish operating rhythm and work practices  - Managing multiple time-sensitive tasks, potentially across several stakeholders  - Fast paced work environment with continuous change and advances in technology, communication methods  - Continuously evolving levels of expectation and increasing demand as the team establishes itself  - Evolving regulatory landscape requires constant scrutiny to documentation and evidencing of procedures  - Client sensitive set of functions potentially to be offshored so it is critical there is no adverse business or client impact  - Increasing focus on business continuity delivery  - Availability of appropriate resources and conflicting priorities across the business and regions  Role Context (The environment and operating conditions of the role including the extent of guidance and authority) :   GMCS and Institutional Sales sit within the Global Markets and Banking division of HSBC.   Global Market Corporate Services :   Global Markets Corporate Services sits within the Global Markets and Banking division of HSBC. The objective of GMCS is to lead with service and deepen relationships across our corporate client base underpinned by the HSBC values.  GMCS client facing business is organized into Corporate Treasury Solutions (CTS) and Corporate Risk Solutions (CRS) and supported by the GMCS COO team.  - Corporate Treasury Solutions (CTS): Aligned to the operational risk management needs of Treasurers, CTS will provide an enhanced transaction banking proposition collaborating with Global Liquidity & Cash Management (GLCM) and Global Trade & Receivables Finance (GTRF). CTS leverage our product structuring expertise and thought leadership to offer multi-asset risk management and working capital management solutions. As part of CTS, the Client & Transaction Management Services (CTMS) function is responsible for managing and developing relationships with transactional clients serviced primarily over e-platforms and aims to consolidate the flow based business under one area.   - Corporate Risk Solutions (CRS): Focus on deepening relationships with Strategic and Focus clients at the C-Suite level to better understand and solve client problems. This includes event-driven risk arising from major corporate financing events, or creating thematic solutions in response to market and regulatory trends.  - COO & Control Office: Primary goal is to deliver new disciplines and processes to allow salespeople to spend more time on client needs and support the maintenance of enhanced conduct and controls.  Institutional Sales :   - The role of the institutional sales team is to sell a variety of products to institutional clients such as banks, supranationals, insurance companies, and pension funds   - The desk helps institutional clients manage the asset / liability portfolio on their balance sheet as well as acts as a counterparty for banks looking to back out derivative trades done with their client base   The GMCS Markets Front Office roles need to be seamlessly integrated in to the wider Global Banking and Markets Service Centre structure whilst ensuring appropriate segregation of duties. An effective support structure needed to enable Bangalore offering to be scaled as the business grows. Initial learning curve challenges to be ironed out quickly to facilitate growth under strong governance and control.  Management of Risk (Operational Risk / FIM requirements) :   - Consistently displays the behaviours that form part of the HSBC Values and culture and adheres to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action.  - Ensures risk policies and governance frameworks are appropriately implemented in their part of the business, following both the spirit and letter of any internal policy and regulatory requirements and ensuring adherence to internal controls.  - Maintains an environment where risk is routinely anticipated, acknowledged, identified, quantified and acted upon in a timely and efficient way, including appropriate escalation.  Observation of Internal Controls (Compliance Policy / FIM requirements) :   - The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant policies, keeping appropriate records and, where appropriate, by the timely resolution of internal and external audit points, including issues raised by external regulators.  - The jobholder will adhere to all relevant processes/procedures including information barriers and confidentiality requirements.  - Where applicable, ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.  - Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.  Role Dimensions :   - The role holder will be expected to work closely with a number of stakeholders both within GMCS and across other business areas including, but not limited to Product, Banking, and Operations  - Data management, interrogation and presentation is key to this role  - The role holder will be expected to support across a number of geographies and time-zones  Headcount reporting to this role - Direct - 0, Indirect - 0, Total - 0  Knowledge & Experience / Qualifications :   - Overall 1 to 2 years experience in financial services, experience in a markets based role would be advantageous  - Experience in working in a new team and creating/optimising new processes in an offshore location would be advantageous   - Understanding of Global Markets products, specifically FX spot, FX forwards, FX options, money market products, and interest rate swaps  - Understanding of the difference between corporate and institutional uses of FX or Rates products  - Proven analytical ability   - Ability to distil complex and varied data into information; good process analysis and problem solving skills   - Advanced level of MS Excel and PowerPoint skills   - Attention to detail and ability to ensure that information is captured in a timely manner   - Excellent written, verbal & presentation communication skills   - The ability to quickly understand customer requirements and concerns and deliver a quality result to them   - Proven ability to prioritise workload effectively in line with business priorities   - Manage deadlines, escalate issues promptly, and prioritise workload  - Willing to turn a hand to whatever task is required   - Willingness to own work and problems and see through to completion and to use own initiative to resolve issues   - Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships   - Able to work independently, proactively and under pressure against multiple deadlines   - Proven project management experience with an ability to influence staff at different levels without reporting lines   - Evidence of delivery in a similar role within a global organization would be an added advantage  - The ability to work with senior management globally and act as a team player  - Bachelor's degree held in a numerical subject  - Qualification post-graduation in a numerical subject desirable  - Flexibility to adapt to UK / US / HK hours

Bangalore

HSBC - Sales Business & Performance Management Analyst - Global Market 

HSBC - Sales Business & Performance Management Analyst - Global Market  ,Job Description for HSBC - Sales Business & Performance Management Analyst - Global Market  in HSBC in  Bangalore for (3-7) years of experience. Apply Now!

Job Description for HSBC - Sales Business & Performance Management Analyst - Global Market  in HSBC in  Bangalore for (3-7) years of experience. Apply Now!