HR Service Delivery Lead - IT/BPO

Role: HR Service Delivery Lead

Location: Chennai / Pune

- The role will supervise a headcount pyramid supported by a team of HR Representatives and Schedulers.

- The main focus would be to drive HR processes/initiatives across the four stages of the employee lifecycle (Talent Acquisition, Talent Management, Talent Development and Talent Engagement/ Retention) along with supporting client visits/discussions, managing employee escalations/grievances and applying the companys policies to support delivery and execute growth programs as directed.

Job responsibilities:

- Share responsibility for quality & on time fulfillment of manpower requirement, leveraging internal and external (recruiting) staffing options.

- Plan/organize or contribute to effective implementation of various people processes and initiatives across the employee life cycle (Talent Acquisition/Management/Development/Engagement), spanning processes like performance & career management, engagement, retention, coaching, and training and leadership development.

- Be a trusted advisor to the business leaders, advising them on critical people processes, potential areas of risk and mitigation options and supporting them drive an effective people agenda within their teams

- Manage and guide a team of HR representatives and staffing schedulers, taking ownership for their supervision, performance and career management. Can see the big picture and break it down for the team to understand

- Partner with Shared service teams and process owners providing periodic feedback on design and effectiveness of various people processes, thus enabling higher process efficiency.

- Knowledge/exposure for implementing standards like PCMM/CMM would be nice to have.

- The ability to handle scale and complexity given the companys growth scenario.

Job Required Attributes:

- Has high internal standards and applies tough criteria to own deliverables for every task assigned

- Has an acumen and understanding of financials and ties HR activities to the bottom line, knowing what levers to pull to influence budgeting/ forecast etc.

- Knows when its important to be able to act as a mature advisor and when to be a dependable worker by rolling up sleeves and executing a job assigned

- Understands HR to be both a service & a control function; doesn’t see these as divergent (knows that credibility gained from service leads to the acceptance of control suggestions/actions)

- Has the visible energy and good charisma to motivate a team and stand in front of a crowd and command attention

- Experience with matrixed organizations