HR Manager - BPO

Role:

- Provide consulting and business partnering to Business managers in achieving company objectives

- Develop a - Trusted Advisor- relationship with key leaders at multiple levels within the supported business group.

- The role includes coaching and influencing key stake holders and managers to make decisions that are compatible with sound human resources best practices.

- Ensuring seamless delivery of HR support services, Disciplinary procedures

- Responsible for coordinating several human resources functions such as recruitment, employee relations, facilitation, records, benefits and employee services

- Lead career planning and personal development initiatives (including Succession planning and mentoring) with all team members

- Preparation of high quality MIS to support detailed analysis and appropriate decision-making.

- Assisting the training teams with innovative ideas in training and coordinating training process.

- Employee welfare and engagement.

- Manage escalation of Grievances

- Talent management, Performance Management

- Counseling / Training employees for performance and capability building in conformance with goals.

- Good team player and eager to take added responsibilities

- Ensure team deliverables on time

- Interact with teams/ individuals as part of formal/ informal groups so as to feel the pulse of the organization and bring about changes/ improvements

- Employee retention by ensuring a friendly and conducive environment.

- Experience in implementing HR policies and procedures