Summary  - To supervise the Early Collections team, define, monitor and ensure consistent delivery of process targets, drive process improvement initiatives. Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.  Job Responsibilities   - Effective and efficient Implementation of the overall business strategy for Early Collections Team.   - Monitor & manage the Process Metrics including Conversions, Login Hours, Call Quality, ACHT, customer complaint etc., highlight key risks and provide inputs for Mitigation Plan to achieve overall business goals  - Actively monitor bucket efficiencies and suggest recommendations to improve the collection strategy  - Designing calling strategy and dialer management  - Manpower planning as per the forecasted volume and ensure effective manpower alignment to drive bucket efficiencies  -Define KPIs, mentor Managers / Assistant Managers, manage performance and conduct periodic reviews of team to share feedback and focus on performance improvement  - Suggest recommendations for learning and development, career progression, internal movement & employee engagement iniitatives aimed at reducing attrition  - Target distribution and monitoring performance through daily, weekly reviews to ensure target achievement  - Liasion with support functions to improve team performance  - Conduct daily briefings to keep the team abreast to process changes and advancement, keep them oriented towards target achievement and resolve concerns (if any)  Desired Profile  - Master's degree in any discipline  - Expertise in supervising Early Collection team with a capacity of about 500-700 employees  - Overall 10-12 years of experience across Call Centre / Banking / Consumer Finance background  - Practical experience in Collections strategy and processes  - Advanced knowledge of MS Office (especially Excel - macros, formulas, PowerPoint)  - Advanced financial and analytical thinking  - Excellent Communication and presentation skills  Who should join  - Strong, determinate, meeting agreed deadlines  - Flexible and adaptable for changes  - Creative to solve problems, pro-active  - Open-minded and innovative

Mumbai

Home Credit - Senior Manager - Tele Collection  

Home Credit - Senior Manager - Tele Collection   ,Job Description for Home Credit - Senior Manager - Tele Collection   in Home Credit India Finance Pvt. Ltd. in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Home Credit - Senior Manager - Tele Collection   in Home Credit India Finance Pvt. Ltd. in  Mumbai for (10-15) years of experience. Apply Now!