Summary :   Primary objective is to supervise and manage Call Center Inbound team & to deliver continuous results, drive improvement through initiatives, identify gaps and fix them.   Job Responsibilities:   Controlling absenteeism / shrinkage   Handling a team of 5+ TLs and operators (60+) reporting to TLs   Planning leaves and motivating the team members   Analyzes data/ reports and provides recommendations to improve business performance   Constantly work on improving the main KPIs like Productivity / AHT / Quality.   Highlighting process performance to Senior Management   Analyze daily / weekly reports - MIS   Interact with management   Act as a bridge between the middle and senior management   Do Appraisals  Ensures departmental standards for Quality, Variability and Efficiency are met or exceeded   Give subordinates opportunity to develop their own expertise and delegates effectively to ensure shared responsibility for work output   Drives process improvement within the Business Units by implementing new ideas/ concepts   Tracks and minimizes variance observed in the calibration results   Desired Profile:   Seasoned Assistant Manager with overall 4+ years of experience and min. 1 year as AM.   Should at least be a Graduate, MBA preferred   Experience in managing Outbound campaign preferably customer service.   Should have simultaneously managed multiple campaigns.   Preferred candidate with experience in Financial Services/Call Center.   Exposure to Six Sigma Methodology will be an added bonus.   Proficiency in MS Office (Excel, Visio, Word and PowerPoint) required.   Knowledge about dialer and its functionality should be clear.   Should have initiated various activities /projects which has made significant impact in the process organization.   Who should join :   Candidates who are result oriented.   Who have relevant experience.

Mumbai

Home Credit - Assistant Manager - Call Center 

Home Credit - Assistant Manager - Call Center  ,Job Description for Home Credit - Assistant Manager - Call Center  in Home Credit in  Mumbai for (3-10) years of experience. Apply Now!

Job Description for Home Credit - Assistant Manager - Call Center  in Home Credit in  Mumbai for (3-10) years of experience. Apply Now!