Hinduja Global Solutions - Assistant Manager - Quality

Lead Quality team in enriching framework and capabilities

Lead and manage identification and successful outcomes of Continuous Improvement opportunities / Projects in the respective account using Business Excellence framework

Connect with clients to understand overall business landscape and drive opportunities for strategic value adds

Understanding & alignment to overall Quality & Business Excellence framework

Creating Growth Path/Succession Planning for the team

Proper planning & implementation of QA audits, feedback sessions, Corrective & Preventive action

Monitor, drive, execute tasks as per plan to ensure successful outcomes with Scope, Time, Cost

Effective Resource Utilization

Review and Regulate SOP

Take lead & co-ordinate with internal & external stakeholders to meet all Quality deliverables

Timely publishing of performance reports / dashboards

Attend to Process Escalation and provide effective solutions

Attend to Client calls, Status Meeting and Client Feedback

Desired Candidate Profile

Graduation and regional language is mandate in applying for this position

In depth knowledge and experience in handling Quality function

Having worked in multiple environments within the domain, good understanding of the business environment, market dynamics, best practices and industry trends in the given domain, preferably worked in multinational organizations / clients and having exposure to international practices and initiatives.

Good understanding of the process & dynamics

Knowledge on Quality frameworks, tools & methodologies to identify & drive process performance

Six Sigma Green Belt / Lean certified

Process Metrics Management

Ability to identify and facilitate efficiency & effectiveness improvement projects that has significant impact on Internal & External customers

Excellent Communication, analytical & interpersonal skills