HGS - Mgr/Sr Mgr - Risk Analyst/Risk Manager

Role: Risk Analyst / Risk Manager (Grade: Manager / Sr. Manager)

Location: Bangalore

Organisation: Hinduja Global Solutions Ltd. (http://www.teamhgs.com) Hinduja Global Solutions, part of the multi-billion dollar conglomerate - Hinduja Group, excels in providing outsourcing solutions that include Back Office Processing, Contact Center services and customized IT solutions to its global clientele comprising several Fortune 500 Companies. Hinduja Global Solutions has been ranked among the Top 3 Best performing Call Centers Worldwide by the Global Services Magazine in association with Neo IT in 2008. It has been ranked among the Global Best 10 for Sales Service in the 2010 Global Outsourcing 100 survey by the International Association of Outsourcing Professionals. Hinduja Global Solutions serves over 100 clients through its 30 delivery centres in India, United States, United Kingdom, Canada, Mauritius and Philippines. The Company employs over 18000+ people worldwide with delivery centers spread across Bangalore, Mysore, Mumbai, Chennai, Durgapur & Guntur, Hyderabad, Nagercoil in India, Lyndhurst, Peoria, St Louis, Waterloo, El Paso in the United States, Montreal in Canada, Cyber City in Mauritius and Manila in Philippines. Hinduja Global Solutions reported revenues of $196+ million in the fiscal year 2009-10. The Contact Center & Back Office Services Division houses multiple international voice centers & back office processing units for leading Insurance, Telecommunications, Pharmaceuticals, Life Sciences, Banking & Financial Services, Consumer Electronics / Products, Technology, Automotive, Government, Media & Entertainment, Energy & Utilities, Transportation & Logistics companies. HGS is a public limited company, listed on both the leading stock exchanges in India, the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE).

Role: Risk Analyst / Risk Manager (Grade: Manager / Sr. Manager)

Department: Legal & Company Secretarial

Sub-Process Name: Governance, Risk & Compliance (GRC)

Reporting Manager: General Manager – Governance, Risk & Compliance

Key areas of responsibilities (KRAs):

- Support the Core Risk Management Team in all aspects of ERM Program/related initiatives. Participate & contribute in the creation of documents / checklists for carrying out gap assessment for risk coverage areas.

- Facilitate in the identification of risks as per annual plan, document and maintain reports. Carry out data analysis of activities performed; effectively communicate the findings to the relevant stakeholders.

- Participate and coordinate for Contractual / Compliance audits at service delivery locations / offices.

- Maintain risk profiles, Prepare presentation files for management reviews & maintain records of follow-up/closure.

Desired knowledge / skill sets

- Acquaintance with business processes / regulatory frameworks

- Ability to understand of financial statements & reports, etc.

- Ability to data mine from reports/publicly available data sources

- Ability to analyze , interpret data with good business communication skills

- Tenacity to follow-up & keen sense of observation

- Inquisitive to learn new subjects

Desired qualifications (including certifications):

- Graduate / Post-Graduate

- Desirable M.Com / MBA

- Preferable CISM / CISA

Desired years of experience:

- 6 ~ 9 years

- With at least 1-2 year of process audit experience

Internal Customers, if any

- Operations Group

- Finance Group

- Business Development & Marketing Group

- Customer Relationship Group

- Technology Group, and

- Shared Services group such as Administration, Human Resources, Business Excellence