Key areas of responsibilities (KRAs):  Managing complete Knowledge Management process and practices across the organization.  Implementation of Business Excellence initiatives related to knowledge management e.g. Knowledge sharing webinars/ conferences, publishing periodic newsletters etc.  Supporting Sales and Marketing teams globally by providing collaterals related to vertical specific and agnostic best practices.  Deployment of excellence branding campaigns through creation of articles/ content for external forums, seminars, competitions in liaison with Marketing and Communication teams.  Supporting high impact projects as and when identified.  Desired skill sets:   Very strong communication skills (English) both verbal and written.  Work experience in the field of knowledge management is desirable.  Capability to conduct global seminars, conferences.  Ability to work with senior management (CXO) level  Ability to work across various geographies.  Knowledge and experience in configuration management desirable.  Desired qualifications (including certifications):   Graduate.  Diploma in Business Communication or relevant Post-graduation will be an added advantage.  Key skills:   Marketing Communication, Branding, Sales, Campaigns, Knowledge Management, Business Excellence, process excellence, process improvement, business improvement, operational excellence, quality excellence, continuous improvement, six sigma  Desired Profile:  8-15 years of which at least 3 years in a BPO.   Preferably, should have held leadership position in the Knowledge Management or similar function for about 2 to 3 years.  Work experience in MNCs or reputed organizations will be an added advantage.  Work experience in handling multi-geography initiatives will be an added advantage  Company Profile:  HGS is a world leader in Customer Relationship and Business Process Management. Our operational excellence, combined with functional expertise, has made us the - Preferred Partner- for most of our clients. A $450m global Business Process Outsourcing (BPO) solutions provider with market and delivery presence in USA, Canada, UK, Colombia, Jamaica, France, Germany, Netherlands, Italy, India and Philippines. HGS has grown 10 times in the last years and have deep domain expertise in providing BPO services to Healthcare, Telecom, Banking, Financial Services, Insurance, Consumer Goods and Consumer Electronics sectors amongst others. In pursuing its next milestone of $1b revenue, HGS plans to make strategic acquisitions to acquire specific new capabilities and make entry in new markets. It is listed in the Indian stock market and has 28,000 employees globally. M&A team of HGS will provide the right launch pads to build profitable businesses with the ownership of delivering target ROCE.

Bangalore

HGS - Manager/Sr Manager - Business Excellence - Knowledge Management 

HGS - Manager/Sr Manager - Business Excellence - Knowledge Management  ,Job Description for HGS - Manager/Sr Manager - Business Excellence - Knowledge Management  in Hinduja Global Solutions in  Bangalore for (7-15) years of experience. Apply Now!

Job Description for HGS - Manager/Sr Manager - Business Excellence - Knowledge Management  in Hinduja Global Solutions in  Bangalore for (7-15) years of experience. Apply Now!