Account Manager - Customer Delight will be primarily responsible for executing customer acquisition and retention strategies. The successful candidate will drive customer acquisition and retention by analyzing key data points, initiating pro-active customer interactions through written and verbal communications, documenting interactions in internal systems, coordinating the organization's efforts to resolve customer issues in a timely and accurate fashion.  Essential Duties and Responsibilities :  - Answer customer calls courteously to provide information about products and services, arrange consultations and obtain feedback about service  - Interact with customers through phone, e-mail or online chat medium concerning various queries.  - Ensure satisfactory resolution of customer grievances. Interface with respective individual/ department for resolution of complaints. Ensure appropriate escalation of unresolved complaints.  - Reviewing customer subscription details, establishing rapport with the customer, and retaining customer base and revenue  - Maintaining a balance of customer satisfaction while retaining revenue  - Identifying up-sell and value-add sales opportunities and delivering to the sales team for execution  - Ensuring accuracy and consumer satisfaction by having attention to detail  - Serving as company ambassador delivering quality product information and assistance  - Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.  Qualifications :   - Strong written and verbal communication skills  - The ability to analyze data and research results  - Exceptional listening skills and problem solving ability  - Excellent time management skill and keen attention to detail  - Ability to manage and prioritize tasks  - Customer focus with a high level of enthusiasm and a positive attitude  - Ability to work within teams to exceed customer expectations  - Proven track record of reliability  - Possess high level of confidence, desire to succeed, and assertiveness  - Experience working independently and scoping/executing high quality deliverables are a must  - Ability to remain fact focused in emotional situations  - Hospitality industry expertise and call center expertise is a plus.  Salary offered : 5 -7 LPA

Bangalore

HealthifyMe - Account Manager - Customer Delight 

HealthifyMe - Account Manager - Customer Delight  ,Job Description for HealthifyMe - Account Manager - Customer Delight  in HealthifyMe in  Bangalore for (2-5) years of experience. Apply Now!

Job Description for HealthifyMe - Account Manager - Customer Delight  in HealthifyMe in  Bangalore for (2-5) years of experience. Apply Now!