One of the leading tyre manufacturing company looking out for Service experience & process governance head.  Job Title: Service Experience and Process Governance  Level: D  Reports to: Head CS  Location : Delhi/NCR  Main Purpose of Job (Why job exists/what it must achieve)  - To ensure that our customers get the best in class service proposition through customer touch points.  - Build capability in the customer facing roles to be able to serve increased product and customer requirements across geographies.  - To ensure best in class service process adherence which leads to operation and service excellence  Main Responsibilities / Job Summary  (Primary deliverables of role and its scope)  - Build capability of relevant stakeholders and customer facing roles to serve customer requirements across geographies.  - Drive Service Process Adherence across internal and external stakeholders across categories  - To build a strong service governance in the field to ensure delivery of established service standards by internal and external stake holders  - Engage with internal team to drive improvements basis training and governance model  - Develop training and governance modules for internal and external stake holders  - Vendor Management: Coordinate with vendors and delivery partners  - Conduct service Experience and governance studies in monthly and quarterly formats  - Drive improvement plans  - Plan for Training / process governance basis business need  KRA title / Descriptions(Measurable parameters of the role)   - Process Scores  - CTP Scores  - Training Scores  - CSAT scores  Skills & Knowledge Requirements(Abilities / Knowledge & Expertise in field)  - Have strong analytical acumen  - Have good communication and presentation skills Formal Engineering and Management education  - Can lead change management  - Has worked in service experience design space  - Can conduct process governance and service experience studies  - Engineer with MBA   - 9-15 Years of Experience  Interested candidates can send their profile or call 9910408632

Delhi NCR

Head - Service Experience & Process Governance - Tyre Manufacturing Firm 

Head - Service Experience & Process Governance - Tyre Manufacturing Firm  ,Job Description for Head - Service Experience & Process Governance - Tyre Manufacturing Firm  in Confidential in  Delhi NCR for (8-15) years of experience. Apply Now!

Job Description for Head - Service Experience & Process Governance - Tyre Manufacturing Firm  in Confidential in  Delhi NCR for (8-15) years of experience. Apply Now!