Head/Senior Business Leader - Branch Banking

Position : Sr.Business Leader

Location : Noida

Job Description :

- Responsible for meeting the Branch targets, adherence to applicable regulatory guidelines & requirements.

- Ensuring that customers get world-class services and their needs are understood and met through financial product offerings of the Bank.

- Profit & Loss and Balance Sheet Management of the branch.

- Managing and monitoring performance of all the sales resources and attrition control of customers.

- Liability generation & New Business development with particular emphasis to Current Account acquisition & value build-up.

- Cross Sell of revenue products such as Trade Fx / CMS / Assets

- Maintaining & deepening relationship with HNW customers

- Responsible for correct profiling of clients in the branch & vigilant of necessary Risk Management conduits

- Responsible of ensuring the Branch resources understand relevant risks associated with assigned jobs/role in the branch

- Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for the branch and for various product and services

- Responsible for adherence of branch level operating standards reflecting highest benchmarks associated with BANK brand

- Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standards

- Ensure Branch headcount budget are on-board

- Effective Team Management and building Team Spirit

- Learning & skill development of the team

- Ensure Role clarity to employees in the branch and manage attrition

- Ensure that all staffs are adequately trained on the Products of the bank, regulatory & sales processes; make staff aware of various policies of the bank with regard to customer service and compliance

- Proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

- Adherence of Values driven via Yes Personality standards & Work commitment

- Ensure that the BEST template is fully updated

- Ensure that BELT is conducted on timely basis

- Comply with Bank's policies and processes

- Conduct customer engagement programs and marketing events

- Drive Employee Engagement activities in the branch

- Thorough knowledge of daily banking operations, products and services

- Timely communication of relevant information to the Branch employees for the smooth functioning of the Branch

- Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns

- Responsible for all related process checks as custodian of vaults (self or delegated) and joint custodian of systems administration and setup within the branch

- Ensure safety and security of Bank and customer's assets

- Upkeep of the Branch and ATM

- Ensure Audit related deliverables both internal and external are met as per the prescribed norms

- Ensure timely submission of MIS reports

- Managing Cost parameters associated with Branch Management in the most efficient manner