Head - Quality - BPO

This position is responsible for successful development and roll out of a Quality framework for processing and IT Operations.

- The position initiates, designs and executes strategies necessary to cascade the agreed Quality framework across the various levels of the organization and ensuring that client deliverables are never missed.

- The position is also responsible for Quality training and trainee certifications. The Quality leader would also lead efforts towards identified certifications.

Responsible for Quality Management:

- Quality training and certification

- Quality Improvement projects driving efficiencies and productivity

- Ensuring key client metrics are met; New process designs; Scorecard designs

- Strategic Planning

- Work/Process standardization

- Problem solving & decision making.

Knowledge & Skills required:

- Process Excellence, Innovation, Client focus, Business Acumen, Talent leadership, Change Management.
Master Black Belt.

- Experience in IT- enabled (BPO) industry preferred.

- Exposure to ISO, CMM will be an added advantage

Please feel free to contact at 9810087466 for any query.