Company Profile:  We're a fastest growing VC-backed on-demand startup based out of Bangalore that delivers food from your favorite restaurants very fast. We've recently raised our second round of funding of 16.5 Mn. USD from marquee VC firms and third round of funding are on the process. Our primary focus is on customer experience thereby making our engagement metrics pretty uncanny for this industry. If you're crazy about solving problems that you face yourself as a customer, come join us on this amazing ride!  Job description:  The head of Order management (Vendor communications) will be responsible for the pan-India order fulfillment process. He / she will be responsible for devising and executing cost-efficient processes and initiatives to streamline our call-center processes. The candidate will be leading special initiatives such as outsourcing lower end processes and also will play a key role in centralizing our call-center. The candidate should have prior experience in vernacular voice processes and should have at least 3-5 years of senior managerial experience.  - Developing & ensuring execution of Operational Processes to efficiently operate and grow the business  - Leading and managing a team of Managers and Executives to offer the best in class vendor and customer experience  - Strategizing and executing projects aligned with the company vision and setting aggressive timelines to achieve them  - Proactively experimenting new processes and technologies thus promoting an Innovative and Entrepreneurial culture within the team  - Setting the vision, direction and culture of the team by managing individual expectations and aspirations  - Monitoring real time service levels and schedule adherence  Qualifications:  - Should have experience in Voice processes  - Having prior experience in process design and operations implementation  - Having prior leadership experience  - Strong time management skill holder with the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals  - Should have the intuition to use data effectively for devising operations strategy  - Structured problem solver with orientation for details and a die-hard customer first attitude

Bangalore

Head - Order Fulfillment - eCommerce/BPO/Contact Center 

Head - Order Fulfillment - eCommerce/BPO/Contact Center  ,Job Description for Head - Order Fulfillment - eCommerce/BPO/Contact Center  in RGF Select India in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Head - Order Fulfillment - eCommerce/BPO/Contact Center  in RGF Select India in  Bangalore for (10-15) years of experience. Apply Now!