Head - Online Sales/Telesales - NBFC/Bank

Designation : Head telesales

Location : Mumbai

Education qualification : MBA

Preferred Industry experience : NBFC/Banks

Desired experience : Relevant experience of 3-6years in managing contact /call centre .

Role :

- Set up inhouse telecalling centers for the PAN India outbound call center operations.

- Devised strategies for effective leads management

- Devised customer retention plans for repeat business.

- Share and implement change management projects for improving productivity.

- Initiated incentive/ R&R programs for boosting performance to meet business objectives.

- Real-time MIS reports for proactively addressing issues if any.

- Set up the Quality and Training framework for ensuring compliance to processes and manpower training.

- Collaboration with internal HR, Admin, IT, Finance, Marketing for smooth operations.

- Manage the P&L of the Telesales channel.

- Strategically implemented online lead generation initiatives through Internet and SMS.

- Monitor ROI for all campaigns and the database procured.

- Maintain strong relationships with partners, and align them towards Business Goals

Salary Offered : 13-20 LPA