KRA's :  - The person will have full responsibility for the online sales and customer service teams. This includes all channels - inbound, outbound, chat and email.  - Will handle a team of approximately 30+ agents and growing. Responsible for hiring, training and performance of this team.  - The key business metrics will be online revenue and conversion, TAH leads and appointments and customer satisfaction scores.  - Will need to set up a robust relationship management program to drive more customer loyalty and repeat business.  - Will report to the head of the online business and be based in Chennai.  - Preferably from a high involvement ecommerce category, premium credit card or other financial product or service company or BPO's involved in selling high value products.  - Prefer someone who has atleast two years of experience in managing an online sales and service team.  - Other customer facing experience in any consumer industry will be given significant weightage.  Pushpita Ghosh

Chennai

Head - Online Sales & Customer Service - eCommerce 

Head - Online Sales & Customer Service - eCommerce  ,Job Description for Head - Online Sales & Customer Service - eCommerce  in Laksh HR in  Chennai for (6-10) years of experience. Apply Now!

Job Description for Head - Online Sales & Customer Service - eCommerce  in Laksh HR in  Chennai for (6-10) years of experience. Apply Now!