Head - Logistics - eCommerce

We have Head logistics opening with one of our VC funded (Series B) Ecommerce client based at Mumbai

Job responsibilities :

- Managing the entire logistics and distribution at a national level

- Should have comprehensive knowledge and understanding of Inbound & Outbound Logistics / Product Delivery Process in the context of E-Commerce Last Mile delivery

- Liaising with the Warehousing teams on implementing the Industry best practices across warehouses

- Collaborating with customs team to improve 3PL partner(s) performance(s).

- Managing the budgets for the Logistics team pan India

- Taking accountability for customer satisfaction with respect to logistics

- Guiding, Directing, Motivating and managing a team Providing guidance and direction to Delivery Associates, including setting Performance Standards and Monitoring Performance.

- In depth exposure on managing couriers at a pan India level

- Planning and monitoring the product packaging cost and solutions on last mile delivery.

- Is custodian of both operational and administrative aspects of the whole region

- Can perform manpower planning on Weekly / Monthly basis based on Sales Forecasts.

- Ensures healthy functioning of region in terms of metrics like Delivery performance, customer escalations, cost control and shipment/money reconciliation

Other Requirements :

- Should have excellent Team management and Leadership skills

- Strong written and verbal communication skills.

- Should be able to motivate and groom large teams

- Should be able to work in distributed environment (teams across multiple states and cities).

- E-commerce experience is a plus