Head - Insurance - Retention Business

Job Description:

Profit Centre Operations:

- Spearheading the entire business plan with proper administration, claims operations, accounts and underwriting for entire Region.

- Skilled in developing relations with corporate accounts and bringing new business and tie-ups from corporate as well as developing business through Government Organisations.

- Devising and implementing policies/procedures for the all round development of insurance channels for the purpose of achieving pre-designated revenue plans in given time frame.

- Monitoring activities to ensure achievement of the value and volume targets by maximizing the retention of existing customers..

- Set and Achieve Business Goals and Targets.

- Develop product Mix (Insurance Products) for clients / customers.

- Responsible for ensuring budgets and sales commission goals are adhered too and delivered as per delivery strategy.

- Closely working with VP on directing key strategies on new business acquisition and servicing.

Business Development & Marketing:

- Implementing competent strategies with a view to penetrate new corporate accounts & expand existing ones, meeting pre-determined business objectives.

- Managing analysis of competitive product offerings in terms of features and benefits as well as price points to assess unproductive against competition.

- Analyzing latest marketing trends and tracking competitors' activities and providing valuable inputs for fine tuning sales & marketing strategies.

- Running the promotional activities & accountable for increasing sales growth and driving sales initiatives in order to achieve business goals.

Underwriting Operations/ Claims Processing:

- Analyzing and taking decisions in terms of u/w profits, risks to be accepted etc, taking steps to increase customer satisfaction on terms of claim servicing and operations feed back.

CRM and Key Client Management:

- Mapping client's requirements and providing them expert advisory services pertaining to selection of various insurance products.

- Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms.

- Interfacing with clients for understanding their requirements & suggesting the most viable solutions / products and cultivating relations with them for customer retention & securing repeat business.

Team Management:

- Leading & monitoring performance of team members to ensure efficiency in customer services and operations.

- Mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

- Recruiting & training of Sales Executives & sourcing business through them.

- Imparting training to them on underwriting guidelines and new business processes.