Head - Digital Marketing

As Digital Marketing Head, you will responsible for driving outcome based account management on all clients working with a young digitally savvy team. You will lead the development & growth of the practice. Additionally, you will partner the COO and the India BU Heads in developing and implementing the strategic digital business initiatives.

Reporting to: COO [Global HQ]

Position Responsibilities :

- Manage profitability (income, cost & productivity) of the Digital Marketing Practice

- Deliver the revenue and business development target.

- Develop digital strategy and targeted multi-channel communication programs for clients that help them successfully build profitable, long-term relationships with their customers

- Oversees a significant portfolio of clients and demonstrates the ability to profitably grow clients and build long lasting client relationships

- Seeks opportunities to develop senior level client relationships and serves as the trusted advisor for clients

- Provides overall strategic direction and quality standards and is dedicated to the achievement of outstanding results with a long-term perspective

- Attend important client events, meetings, and account reviews to provide strategic input and ensure quality execution of client programs

- Drive service quality, client retention, and growth

- Pro-actively manages client expectations and quickly grasps problems, makes tough decisions and implements swift action plans to ensure client satisfaction

- Review existing client programs with account teams and regularly attends internal WIP meetings to keep fully briefed on client activities and maintain high standards of client work

- Take the lead on issues and crisis management, media training, messaging workshops etc.

- Deliver operational excellence through adoption of best practices

- Translate strategic programs into reality

Education

MBA/PG in Information Technology/ Digital Marketing

Critical Success Factors

- The ideal candidate should be an intrapreneur and a team player, with superior communication skills, both internal and client-facing, strong relationship management & ability to work effectively with a variety of internal teams.

- Should be able to establish trust with both external and internal stakeholders.

- As a leader, should be able to articulate, have good attention to detail and good interpersonal skills and have the ability to coach team members.

- As a business manager, he should be able to manage simple P&L and achieve business targets, while multitasking and working under pressure of deadlines.