Head - Digital Managed Services - RPA Practice - IT/BPO

Role: Head of RPA practice

Location: Mumbai

Total Exp: 15+ years

RPA Exp: 2+ years.

Qualifications: Graduate in any stream. MBA (preferable).

Reporting Manager: COO

Work Experience: 12-15 years in the IT industry, of which at least 3+ years in Robotics Process Automation in the IT/BPO industry

Position: Digital Managed Services (Robotics Process Automation) Head

Focus of the role: Client is in an enviable Goldilocks situation; we are - just right- size partner for the clients. They are sizable enough to process millions of transactions and understand the domain but also small and nimble enough to not fear cannibalization of our own revenues. In addition; focus is to pass on the benefits to the client and really involve skin in the game to deliver on the promise.

Focus is to use this fearless thinking to disrupt the market. Calling this Digital Managed Services (DMS) where they take on the entire process, take on the risk of implementing Robotic Process Automation and provide the cost and risk benefits to the client from Day 1 of the implementation. This way they are responsible for identifying the automation potential, take over the Operations, and implement the bots. Also they will focus on a select few areas to build templates and expertise in the DMS model.

Job Duties/Responsibilities:

- Building Robotic Process Automation capabilities within the organization.

- Ensuring effective creation of sales collaterals and pre sales documents for potential Robotic Process Automation opportunities with new and existing clients.

- Leading the Robotic Process Automation projects and the Automation Team.

- Actively participating in onsite consultancy engagements for customers.

Running successful robotic process automation projects & experience of developing procedures and service standards for business excellence.

- Expertise in monitoring the overall functioning of RPA processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

- Responsibility including Pre-Sales, Solutioning & Delivery in Robotic Process Automation, Project.

- Management, Infrastructure Services, Application Migration, Design, development and Implementation of customized software applications, Internet application and WEB based software.

- Handling Small to Mid-size projects including Transition and Migration projects and successfully lead the Implementation of automation solutions for various clients using Robotic Process Automation tools.

- Responsible for actively driving and managing the Pre-sales & Solutions of RPA through RFX and proactive selling and providing technical solutions to new and existing strategic accounts on RPA.

- Carrying out research to stay ahead in the robotic areas of expertise including understanding the current & future market, product and competitor landscape.

- Leading the Robotic Automation initiatives in Company by identifying & analyzing various automation scopes within processes and chalk out the implementation plan leveraging the best automation tool.

- Strong Programming and development / configurations skills in coding to meet the defined design/solution approach.

- Ensure quality of coded components by performing end to end unit testing.

Able to support and drive change management of existing processes as per new requirements using a structured change control process.

- Lead or participate on cross-functional teams of technology subject matter experts in problem solving and process improvement engagements to enhance technology platform support.

- Availability and reliability and make it user friendly.

- Investigate and understand the emerging technologies and direct them to maximize technology life cycles & meet Business goals using Robotic Automation.

Soft Skills and Competencies:

- Knowledge of advanced technologies and legacy systems.

- Good analytical skills and should be able to grasp existing systems and propose solutions accordingly.

- Excellent communications skills and should have good exposure in client interaction.

- Experience in demonstrating ideas to a large audience with good presentation skills.

- Should be able to explain new ideas and have experience in concept selling.

- Stakeholder management of multiple verticals and sharing timely updates with senior management.

- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii. Use cases, GUI, screen and interface designs).

- Successfully engage in multiple initiatives simultaneously.

- Work independently with users to define concepts and under direction of project managers.

- Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

- Ability to serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

- Defining the project and scope.

- Effort estimation and costing.

About the Client -

Client is the wholly owned BPM subsidiary. They are currently staffed at 3000+ people across Navi Mumbai (Mahape) Chennai, Nagpur, Coimbatore, Mexico, Russia, Atlanta, China and US. Client is ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India.

Client leverages on the strong technology strengths of its parent organization. Our core expertise is in providing outsourced services in functions such as Human Resources (HR Outsourcing), Finance & Accounting (F&A Outsourcing), and the Core Operations of companies in industries such as Insurance, Healthcare, Financial Services, Market Research, Utilities, Professional Services, and Engineering Services etc. In these areas we provide both BPM (transactional & interactional) and KPO (analytical and high end) services to our customers in North America, Europe and Asia. Our range of front and back office solutions include Transaction Processing, Documents Management, Voice Processes, and Consulting services.

Interested candidate please share below details:

1) Total experience in RPA-

2) In what capacity was he involved in RPA (whether a developer, program manager, client spoc, business analyst, etc.)-

3) How many end to end RPA projects the candidate has been a part of-

4) How many robots the candidate has implemented-

5) Was the candidate instrumental in setting up or growing the RPA team-

6) Which RPA tool is the candidate aware of and hands on with-

7) Has the candidate been instrumental in getting additional business for the organization through RPA-