Please find the Job Details :   Position: Head - Customer Support  Location: Bangalore  Exp: 10-15 Years  Job Description :  - Prior Experience in Customer Care/Customer Support from BPO/KPO/Online/eCommerce  - Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.  - Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.  - Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.  - Monitor and take action on TKS, personnel and payroll issues  - Monitoring and giving feedback to the customer service representatives.  - Interacting with clients on calibrations and roll out updates.Closely monitoring the daily productivity against the defined Service Level standards  Anand

Bangalore

Head - Customer Support - BPO 

Head - Customer Support - BPO  ,Job Description for Head - Customer Support - BPO  in Vintronics Consulting in  Bangalore for (10-16) years of experience. Apply Now!

Job Description for Head - Customer Support - BPO  in Vintronics Consulting in  Bangalore for (10-16) years of experience. Apply Now!