Job Description:  - Business acumen to engage with customers and ensure projects remain profitable with planned cash flows.  - Ability to engage with all the stakeholders including customers and internal operations teams.  - Innovative and results-driven business leader with strategic and operational experience.  - Manage & increase efficiency on operation support team.  - Set the effective goals aiming for better quality, escalating processes, high speed and efficiency.  - Should have proven ability to drive large Operations, lead teams and foster change management with established skills in Project Management, Organizational Design, Strategic Leadership and Talent Management.  - Develop detailed work plans, direct project teams, deliver status, meet deadlines.  - Manage to budget, meet or exceed quality standards.  - Meets call center financial objectives by estimating requirements  - Preparing an annual budget  - Scheduling expenditures  - Analyzing variances  - Initiating corrective actions.  - Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses  - Identifying and evaluating state-of-the-art technologies  - Defining user requirements  - Establishing technical specifications, and production, productivity, quality, and customer-service standards  - Contributing information and analysis to organizational strategic plans and reviews.  - Maintains and improves call center operations by monitoring system performance  - Identifying and resolving problems  - Preparing and completing action plans  - Completing system audits and analyses  - Managing system and process improvement and quality assurance programs  - Installing upgrades.  - Contribute to the development and refinement of company's vision and strategy   - Support the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability and returns to its shareholders  - Own complete operation activity and bring complete ownership & acceptance from client. Responsible to oversee day to day project operation activity.   - Implement effective succession planning, people management, development, recruitment and retention strategy.  Education: B.Tech(Regular) OR MBA(Regular), From Tier-I University OR Top B-School ONLY.  Experience: 10-15 yrs.

Delhi NCR

Head - Customer Support - BPO 

Head - Customer Support - BPO  ,Job Description for Head - Customer Support - BPO  in Philter HR Solutions in  Delhi NCR for (10-15) years of experience. Apply Now!

Job Description for Head - Customer Support - BPO  in Philter HR Solutions in  Delhi NCR for (10-15) years of experience. Apply Now!