Head - Customer Service - Farm Machinery

Head - Customer Service - Farm Machinery

- Designing and implementation of Dealer Development strategy

- Designing and implementation of Customer Care strategy

- Developing check points to ensure quality at dealerships, processes and system.

- Ensuring technical capability enhancement of dealer service manpower

- Overlooking at infrastructure at dealership

- Capability Development of CCM & Service Officers

- Managing and reviewing product performance

- Strategizing and Designing new customer centric initiatives.

- Ensuring implementation of actions arising out of Customer Satisfaction Survey

- Ensuring seeding of feedback post product trials to the Sales function.

- Achieve all Business parameters for Customer Care