Role : Customer Experience Head  Responsibilities :   - Responsible for delivering an un-matched awesome experience to all customer queries through in app features, bot based chat solutions, online and offline service desks.  - Work with the IBL and internal team to design and execute the customer service processes.   - Team Structure : Primarily an Individual Contributor role who would work with multiple teams.   Key requirements : -  - 3 to 7 years of experience, ability to solve consumer facing communication problems.  - Ideally should have been a business analyst, in consulting or customer care design role   - Pedigree - Preferably from a premium engineering/ business school namely IIT/ IIM/ ISB/ BITS Pilani etc.

Mumbai

Head - Customer Experience - eCommerce - IIT/IIM/ISB/BITS 

Head - Customer Experience - eCommerce - IIT/IIM/ISB/BITS  ,Job Description for Head - Customer Experience - eCommerce - IIT/IIM/ISB/BITS  in Pinnacle Solutions in  Mumbai for (3-8) years of experience. Apply Now!

Job Description for Head - Customer Experience - eCommerce - IIT/IIM/ISB/BITS  in Pinnacle Solutions in  Mumbai for (3-8) years of experience. Apply Now!