Head - City Service - Telecom Service Provider

City Service - Head For a Leading Telecom Service Provider.

- To minimize performance Variance among Zones

Key Deliverables :

- Ensure the higher level of between Sales & service at zones to ensuring documentation compliance on sales

- Prepaid activation Operations - SPOC ops

- Postpaid collection Agency management - B0-b1-b2 bucket

- Ensuring Zonal doc compliance

- Customer retentions

- Strategy and action on Customer experience

- LCM of customer.

Qualification & Key skills/ competencies :

- Graduate or MBA with 10 to 12 yrs of experience in industry

- Leadership qualities

- Enterprising and entrepreneurial

- Teamwork and Collaborative

- Team Building & Team Management Skills

- Result Oriented - Believes in driving by example

- Ability to Influence and drive a Collaborative approach with different stakeholders

Team size : 4 to 5