InnoQuest Consulting is a startup comprising a Core team of seasoned Talent Acquisition professionals with experience across diverse industries ranging from IT, ITeS, Banking & Financial Services and Telecom with team's core expertise in Mid/ Senior Management & Leadership hiring.   About Our Client   Our client is a leading global Business Process Management (BPM) company. It offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Consulting and Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities. It delivers an entire spectrum of business process management services such as customer care, finance and accounting, human resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office processes. It has delivery centers world-wide, including Australia, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa,Sri Lanka, UK and US.   Role Overview   F&A Specialist driving Quality methodologies and techniques   Role Description   - Driving quality deployment in the vertical   - Driving customer Impact Projects  - Driving Six Sigma and Lean Deployment  - Driving QNS for the aligned area   - Driving SLA adherence / Customer CTQ - ensuring all parameters are met and corrective and preventive actions are taken   - Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores  - Driving inputs from VOC/ CSAT / NPS for improvements  - Contribute and present in client/customer reviews/meetings  - Adhere to compliance to Quality standards (ISO)  - Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC-s)  - Follow appraisal and feedback mechanism  - Driving Continuous Improvement projects  - Initiate and best practice sharing across the team   - Driving people development by aligning to the Quality DNA program  - Driving culture of data based decision making  - Adherence and completion of Quality Role Roadmap requirements.  Desired Profile   - Qualified Charted Accountant with 7 to 8 years- experience or MBA with 10+ years- experience  - Strong Knowledge in Finance and Accounting mandatory  - Exp with R2R, FR & IR  - Six Sigma Knowledge will be added advantage  - Should possess excellent data analysis skills  - Excellent knowledge of Excel, Word, Power point & Minitab.   - Should have hands on experience in usage of Quality methodologies and techniques.  Shifts: 2:30pm - 11:30pm

Chennai

Group Manager - Quality - Finance & Accounts - BPO 

Group Manager - Quality - Finance & Accounts - BPO  ,Job Description for Group Manager - Quality - Finance & Accounts - BPO  in InnoQuest Consulting in  Chennai for (7-13) years of experience. Apply Now!

Job Description for Group Manager - Quality - Finance & Accounts - BPO  in InnoQuest Consulting in  Chennai for (7-13) years of experience. Apply Now!