Hiring for the role of Marketing Operations with 4-5 years experience in Marketing - Loyalty Program  Loyalty Program :  - Manage end-to-end operations of the existing Customer Loyalty Program   - Work closely with the Loyalty Program Management Agency and the Store operations team to improvise and develop processes related to the loyalty program, ensuring smooth functioning of day-to-day operations  - Execute various direct marketing campaigns to members via SMSs, Emailers etc. and ensure timely deployment. Keep the stores abreast of campaign executions. Track & report campaign performance and maintain an MIS  - Act as a single point of contact between the Tech Support Team and the stores operations Team. Handle customer & store grievances related to the Loyalty Program and bring a satisfactory closure, well within the stipulated TAT, for a superior customer service experience.   - Oversee customer data collection processes, monitor data quality of both new & existing members & drive key initiatives for customer data enrichment  - Extract & Maintain key program performance metrics/reports, periodically. Further, extract data for analytics requirements as and when needed.  - Manage printing and fulfillment of Loyalty Program Collaterals, share implementation SOPs with stores and co-ordinate for execution pictures  - Liaison with various internal departments & external agencies/vendors to achieve desired program/campaign objectives  Research and report best in class loyalty programs of competitors, to maintain best practice Social Media ORM  - Hands-on with Daily Response Management for social media. Handle customer grievances received on Facebook, Twitter, Instagram and on other SNSs.  - Timely escalation of queries/requests/complaints to SPOCs/stakeholders and ensure closure within the stipulated TATs.

Mumbai

Godrej Natures Basket - Marketing Operations Role - Customer Loyalty Program 

Godrej Natures Basket - Marketing Operations Role - Customer Loyalty Program  ,Job Description for Godrej Natures Basket - Marketing Operations Role - Customer Loyalty Program  in Godrej Natures Basket in  Mumbai for (3-6) years of experience. Apply Now!

Job Description for Godrej Natures Basket - Marketing Operations Role - Customer Loyalty Program  in Godrej Natures Basket in  Mumbai for (3-6) years of experience. Apply Now!